Your use (accessing, browsing, buying, etc.) of this website, arctica.hk.com, constitutes your agreement to the policies, terms and conditions as stated below as well to any future amendments to those policies, terms and conditions. arctica.hk.com reserves the right to amend those policies, terms and conditions at any time, without notice or any liability to you. If you do not agree to those policies, terms and conditions, please do not use this website.
PRICING
Online pricing and availability:
Prices, specifications and availability of products are subject to change without notice. Internet orders generate an automatic confirmation and response e-mail. These automatic confirmations and response e-mails are subject to correction prior to delivery due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason. Our internet pages are an invitation for you to make us an offer to buy the items described; our delivery constitutes our acceptance of your offer. We reserve the right to limit sales, including the right to prohibit sales to resellers, even after we have received and confirmed your order. Published prices do not include shipping, sales tax and insurance. We may be required by applicable law to collect sales or similar taxes on all purchases made at arctica.hk.com (at your state/local tax rate).
PAYMENT AND SHIPPING INFORMATION
Payment
We gladly accept payment by the following credit cards: American Express, Master Card, and Visa Card. We do not take COD, credit terms and/or checks. We also don’t add any credit card surcharges to your order. Payment for all orders from Hong Kong shall be made in HKD currency (excluding tax and duties). Please see our Security and Privacy Policy for more information about your credit card safety.
SHIPPING
Free Shipping:
Free shipping is offered for domestic orders shipping to Hong Kong only. If you are shipping to an address that is out of Hong Kong, you can select UPS as your option. International shipping is not free. International Orders:
We offer UPS in various shipping class options. During checkout, you will be able to enter your shipping destination and select the best option for your needs.
Shipping Times:
Each order is shipped within 2 days from the date the order is placed. We do not ship on Saturdays, Sundays, or on Public Holidays.
Damaged Shipments:
If your package should arrive damaged, please file a claim directly with the courier carrier and notify customer service at [email protected]
Special Requests and Delivery Instructions:
There is a notes field below the shipping address in the shopping cart. Use this section for any special requests or delivery instructions.
Backordered Items:
If an item is not in stock, we do not hold backorders. You can check with us to see if we will be receiving more and place a new order at that time.
If you have any questions about shipping, please contact customer service at [email protected]
RETURNS
100% SATISFACTION GUARANTEE
Your satisfaction is our success, so every item we sell comes with our 100% satisfaction guarantee. If you decide that your new or unused item is not going to work out, you have up to 60 days to return your purchase. We will refund the full purchase price. Simple.
Download and fill out this Arctica Product Return Form and send to:
Arctica Co. Ltd. Returns
Unit H, 27/F, Legend Tower
7 Shing Yip Street
Kwun Tong
EXCHANGES
To exchange your item for something else, it is best to return your item for a full refund and place a new order through our website. That way you get your new item quickly and don’t risk it selling out. As always, feel free to give us a call or have any questions.
IMPORTANT QUALIFIERS
All items must be returned in their original condition, including the manufacturer’s packaging, tags, documentation and any accessories. Buyers are responsible for return shipping and insurance, except in the event of a shipping error. We strongly suggest obtaining a tracking number.
*We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met.
SECURITY AND PRIVACY
SECURE ONLINE SHOPPING
How do I know my personal and credit card information is secure?
You can feel safe shopping with Arctica Co. Ltd. (also referred to as “arctica.hk.com”). To protect your credit card information and secure your online transaction, we use industry standard Secure Socket Layer software (SSL) to encrypt your personal and credit card information during the order checkout process. The Secure Sockets Layer (SSL) is the standard for secure data transmission over the Internet. SSL uses authentication and encryption technology. SSL is supported by most web browsers, such as Google Chrome, Mozilla Firefox, Safari, Internet Explorer 10+, and Edge. When you are done shopping and are ready to check out, you will be linked to the arctica.hk.com secure online order form. The connection will then change to a secure channel.
HOW TO CHECK YOUR BROWSER SECURITY?
You will notice that when you look at the location (URL) field at the top of the browser you will see it begin with “https:” instead of the normal “http:”. This means that you are in secure mode. You can also verify the security of a document by examining the security icon at the bottom-right hand corner of your browser. (Usually a padlock is opened for none secure applications. But, when it is on locked position, you are in secured mode.) This is your assurance that your browser and our server are communicating securely. All information transmitted on our secure online order form is encrypted while in transit, so that even if the information is intercepted, because it is encrypted, it is useless to anyone. When our secure payment server has received your credit card information, it is sent directly and encrypted to the relevant credit card company and will never be stored or saved at the arctica.hk.com website and its servers.
PRIVACY POLICY
At Arctica your privacy is a priority. We seek to provide products, services, and offers of value to you and your family. We use information from our interactions with you and other customers, and from other parties, to help us achieve that goal. We also recognize and respect your privacy. Accordingly, we have procedures intended to ensure that your personal information is handled in a safe, secure and responsible manner. Arctica is committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Privacy Law. Arctica Co. Limited will apply and comply with the laws and principals of the Personal Data (Privacy) Ordinance (Cap 486) of the Laws of Hong Kong and to safeguard the privacy of customers with respect to personal data.
We promise:
– to implement computer, physical and procedural safeguards to protect the security and confidentiality of the personal data we collect;
– to limit the personal data collected to the minimum required to provide a better service;
– to permit only properly trained and authorized employees to access personal data;
– to not disclose your personal data to outside parties without your prior consent as required by applicable law.
THE INFORMATION WE COLLECT
Whenever you shop at arctica.hk.com, we obtain from you the information we need to complete your transaction. This information may include your name, address, telephone number, birth date, and e-mail address. If you use a credit card, it will include your account number.
If you choose to use or participate in one of our various services, promotions, programs, surveys, we may collect additional information. For example, if you sign up for our gift registry service, we will ask you for information concerning the event and your gift selections.
From your transactions and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
USING THE INFORMATION WE COLLECT
We use the information we collect for various purposes, including:
– to complete your purchase transactions;
– to identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest of you;
– to notify you of product recalls or provide other information concerning products you have purchased; and
– to improve our merchandise selections, customer service and overall customer shopping.
We may conduct direct marketing via fax, email, direct mail, telephone and other means of communication, or send e-newsletters to you. You may choose not to receive promotional materials, by simply telling us – Click Here and we will cease to do so, without charge.
INFORMATION WE SHARE WITH OTHERS
Arctica: We share the information we collect with affiliated companies and licensees within Arctica.
Service Providers: We provide information to other companies, including those within Arctica, to help us bring you the products and services we offer.
Third-Party Offers: We provide information to responsible outside companies we carefully select so they can let you know about their products or services we think might be of interest to you.
Others: On rare occasions, we may be required to disclose customer information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. Also, if the ownership of all or a part of a business within Arctica was to change, customer information pertinent to that business’s operation would likely be transferred to, or licensed for use by the new owner.
Within Arctica, we protect against unauthorized disclosures by limiting access only to those of our employees who need the information to perform their jobs. We also inform all our employees about their responsibility to protect our customers’ privacy and give them clear guidelines for adhering to our business ethics standards and confidentiality policies.
We cannot control how third parties use information. However, we limit the information we provide to outside companies to only the information we believe is appropriate to enable them to carry out their responsibilities under our contracts or to offer you products and services we think might be of interest to you. We contractually require that the information provided be used only for the specifically authorized purpose and that its confidentiality be maintained.
If you prefer that we not share information about you with any of the companies outside Arctica that we have authorized to send you promotional information about their products or services, please Click Here and we will make every effort to implement any choice you make as soon as possible.
Warning about fraudulent Emails (Phishing)
If you receive emails that look like it is from Arctica and asking you for your personal information, do not respond. We will never ask for your personal information, request your password, user name, credit card information and or any other personal information through email.
OUR USE OF COOKIES
arctica.hk.com regularly uses cookies. A “cookie” is a small file stored by your web browser on your computer’s hard drive. Cookies allow us to recognize who you are when you arrive at this website by associating the anonymous identification numbers in the cookie with other information you as a customer have provided us. That customer information is stored on our secured database. At no time is your personally identifiable information (name, address, credit and credit card number) stored within one of our cookies.
As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as traffic data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.
Cookies allow us to understand how you clicked to our site and what pages you click on during your visit to our site. Knowing who you are and how you prefer to shop allows us to improve your shopping experience and speed your checkout process. We do not use the cookie to track your activity on sites other than those operated by Arctica.
Accepting cookies through your web browser is your personal choice. You can still shop and purchase from arctica.hk.com even if you set your browser to disable cookies. However, if you choose not to accept cookies, we may not be able to provide you with as exceptional a shopping experience as the one that is specifically tailored to your needs.
Arctica also may use advertising companies to place our advertising at other sites across the internet. These advertising companies collect anonymous information about your visits to our website or interaction with our email through the use of “web beacons.”. This technology allows them to use information about your visits to this and other websites to help us develop advertisements about goods and offers that may be of interest to you.
AGGREGATE INFORMATION
We collect non-personal information about how users navigate through our website. We aggregate this statistical information in order to improve our site, and we may share this information with our affiliates or other outside companies. This aggregated information does not include individual names or personal data, so it does not identify you or any other customer.
LINKS TO OTHER SITES
While visiting arctica.hk.com, you may link to websites operated by our business partners or other third parties. When you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Arctica privacy policy. We encourage you to read that policy before submitting any personal information.
YOUR CONSENT AND RIGHTS
By using our service, making an application or visiting our website, you consent to the collection and use of your information as outlined in this policy.
Under the Privacy Law, you have the right:
– to check whether we hold personal data about you and to access such data;
– to require us to correct inaccurate data; and
– to ascertain our policies and practices in relation to personal data and the kind of personal data held by us.
-to deny consent to us from disclosing any of your personal information to outside parties.
Please contact our office if you want to access or correct data, questions or complaints by emailing us.
We may charge a reasonable fee for processing a data access request.
Please note that this security and privacy policy may be amended from time to time. Notices regarding amendments will be posted at the website to inform you of the effective dates of the amendments. Amendments will not have retrospective effect.
This policy is written in English. If there is any inconsistency between other language translations, the English version of this policy shall prevail.
LIMITED LIABILITY AND WARRANTY
All information shown in this website is for your general reference or use pursuant to any license separately granted by us only. We do not accept any responsibility whatsoever in respect of such information.
YOUR ACCESS TO AND USE OF THIS WEBSITE IS AT YOUR SOLE RISK AND IS PROVIDED “AS IS” or “AS AVAILABLE”. THIS WEBSITE IS FOR YOUR PERSONAL USE ONLY AND WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY PRODUCTS ADVERTISED, BOUGHT OR SOLD USING THIS WEBSITE OR ANY WARRANTIES ON MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. REFERENCE IN THIS WEBSITE TO ANY THIRD PARTY PRODUCTS, EVENTS OR SERVICES DO NOT CONSTITUTE OR IMPLY OUR ENDORSEMENT OR RECOMMENDATION OF ANY KIND.
Without limiting any exclusion specifically provided for in these terms and conditions, we shall in no event be liable for any costs, damages or liability for any unauthorized use of this website or breach of security relating to this website.
We do not guarantee or assume any responsibility and you acknowledge that we make no representation or warranty that:
The information on this website is accurate, adequate, current or reliable, or may be used for any purpose other than for general reference or as specified in any separate license granted by us; the information on this website is free of defect, error, omission, virus or anything which may change, erase, add to or damage your software, data or equipment; messages sent through the internet will be free from interception, corruption or loss; access to this website will be available or be uninterrupted; or defects in this website will be corrected.
In no event shall we be liable (whether in tort or contract or otherwise) to you or any other person for any direct, indirect, incidental, special, punitive or consequential damages, including any loss of business or profit, arising out of any use, or inability to use, errors or omission in this website or the information provided in this website, even if we have been advised of the possibility of such damages. The aggregate liability of us in respect of all loss arising out of or in connection with your purchase of any products through this website shall not exceed the price of such products.
You will exercise and rely solely on your own skill and judgment in your use of this website and use and interpretation of the information provided in this website. You are responsible to ensure that your use of this website and such information complies with all applicable legal requirements.
The limitation of liability contained in these terms and conditions will apply to the fullest extent permitted by applicable laws.
INTELLECTUAL PROPERTY RIGHT
All intellectual property rights subsisting in respect of this website belong to us or have been lawfully licensed to us for use on this website. All rights under applicable laws are reserved. You may use information retrieved from this website only for the purposes of the transaction in respect of which it was posted to this website. While you may download or print material from this website for your personal, non-commercial use, it remains the property of us unless otherwise stipulated.
Unless otherwise specified by us in this website or pursuant to separate license granted by us, you are not allowed to upload, download, post, publish, reproduce, transmit, copied or distribute in any way any component of this website itself or create derivative works with respect thereto as this website is copyrighted under applicable laws. You may only display it on your computer screen and print it out on your printer for the sole purpose of viewing its content in connection with the relevant transaction.
You agree that we are free to use, disclose, adopt and modify all and any ideas, concepts, know-how, proposals, suggestions, comments and other communications and information provided by you to us (“Feedback”) in connection with this website without any payment to you. You waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges and/or other payments in relation to our use, disclosure, adoption and/or modification of any or all of your Feedback. However, we will not use your name in connection with any such Feedback unless we obtain your permission first or otherwise are required by law to do so.
DISCLAIMER OF LINKS
Except for this website and the websites of other Arctica family of businesses, we do not operate or maintain contents on other websites. The links to third party sites will let you leave our site. The linked sites are not under the control of us and we are not responsible for the contents of any linked site or any link contained in a linked site or any changes or updates to such sites. We are providing these links to you only as a convenience and the inclusion of any link does not imply endorsement of the site by us. Other trademarks, company names and or logos used on this website are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, company names, logos, graphic images or content from this website is strictly prohibited by applicable law.
USERNAME AND PASSWORD
Your username and password are your key to your personal information on arctica.hk.com, including your account information and your order information. Please keep them in a safe, secure place and do not share your password with others. If you should forget your password, you can request a new password at any time.
Your username and password are input by yourself, at your risk. You are solely responsible for protecting the confidentiality of your username and password and against any unauthorized use. You should follow the on-screen instructions of this website if you want to change your logon ID or password. Your username may not be changed without our prior consent or authorization.
You agree to notify arctica.hk.com of any loss of your password or username and any unauthorized use of your password and or username. arctica.hk.com shall not responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to protect your username and password, and failure to comply with this section of the Terms of Use.
YOUR RESPONSIBILITIES
You agree to comply with all applicable laws in connection with your use of this website, and such further limitations as may be set forth in any written or on-screen notice from us. As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with this website will be accurate, complete, and current. You will pay all charges incurred by users of your credit card, debit card, or other payment methods used in connection with a purchase or transaction or other monetary transaction interaction with this website at the prices in effect when such charges are incurred. You will pay all applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.
By using this website, you agree not to violate or attempt to violate the security of this website, including, without limitation, actions such as:
accessing data not intended for you or logging into a server or account that you are not authorized to access; attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; attempting to interfere with service to any user host, or network, including, without limitation, by way of submitting a virus to or overloading, “flooding,” “spamming,” “mail bombing,” or “crashing” this website; sending unsolicited email, including promotions and/or advertising of products or services; and forging any TCP/IP packet header or any part of the header information in any email or posting.
GOVERNING LAW
By using this website, you agree to be bound by these terms and conditions and by any revisions, if applicable. These terms and conditions are governed and construed by the law of the HKSAR.
FURTHER INFORMATION
If we amend these terms and conditions or our security and privacy policy in the future, we will let you know. Notices regarding amendments will be posted at this website to inform you of the effective dates of the amendments. Amendments will not have retrospective effect.
If you would like further information, or have any questions, about our products, services, these terms and conditions and our security and privacy policy:
Please email to us at: [email protected]
Other languages Version
These terms and conditions are written in English. If there is any inconsistency or difference between the other languages, such as Chinese, translation of these terms and conditions and other languages from this English version, the English version shall prevail. If any part of the language other than English and its translation is unclear, reference should be made to the English version. The other language translation may not be translated back into English for the purpose of comparing with or interpreting the English version.