SECURE ONLINE SHOPPING
How do I know my personal and credit card information is secure?
You can feel safe shopping with Arctica Co. Ltd. (also referred to as “arctica.hk.com”). To protect your credit card information and secure your online transaction, we use industry standard Secure Socket Layer software (SSL) to encrypt your personal and credit card information during the order checkout process. The Secure Sockets Layer (SSL) is the standard for secure data transmission over the Internet. SSL uses authentication and encryption technology. SSL is supported by most web browsers, such as Google Chrome, Mozilla Firefox, Safari, Internet Explorer 10+, and Edge. When you are done shopping and are ready to check out, you will be linked to the arctica.hk.com secure online order form. The connection will then change to a secure channel.
HOW TO CHECK YOUR BROWSER SECURITY?
You will notice that when you look at the location (URL) field at the top of the browser you will see it begin with “https:” instead of the normal “http:”. This means that you are in secure mode. You can also verify the security of a document by examining the security icon at the bottom-right hand corner of your browser. (Usually a padlock is opened for none secure applications. But, when it is on locked position, you are in secured mode.) This is your assurance that your browser and our server are communicating securely. All information transmitted on our secure online order form is encrypted while in transit, so that even if the information is intercepted, because it is encrypted, it is useless to anyone. When our secure payment server has received your credit card information, it is sent directly and encrypted to the relevant credit card company and will never be stored or saved at the arctica.hk.com website and its servers.
At Arctica your privacy is a priority. We seek to provide products, services, and offers of value to you and your family. We use information from our interactions with you and other customers, and from other parties, to help us achieve that goal. We also recognize and respect your privacy. Accordingly, we have procedures intended to ensure that your personal information is handled in a safe, secure and responsible manner. Arctica is committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Privacy Law. Arctica Co. Limited will apply and comply with the laws and principals of the Personal Data (Privacy) Ordinance (Cap 486) of the Laws of Hong Kong and to safeguard the privacy of customers with respect to personal data.
– to implement computer, physical and procedural safeguards to protect the security and confidentiality of the personal data we collect;
– to limit the personal data collected to the minimum required to provide a better service;
– to permit only properly trained and authorized employees to access personal data;
– to not disclose your personal data to outside parties without your prior consent as required by applicable law.
THE INFORMATION WE COLLECT
Whenever you shop at arctica.hk.com, we obtain from you the information we need to complete your transaction. This information may include your name, address, telephone number, birth date, and e-mail address. If you use a credit card, it will include your account number.
If you choose to use or participate in one of our various services, promotions, programs, surveys, we may collect additional information. For example, if you sign up for our gift registry service, we will ask you for information concerning the event and your gift selections.
From your transactions and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
USING THE INFORMATION WE COLLECT
We use the information we collect for various purposes, including:
– to complete your purchase transactions;
– to identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest of you;
– to notify you of product recalls or provide other information concerning products you have purchased; and
– to improve our merchandise selections, customer service and overall customer shopping.
We may conduct direct marketing via fax, email, direct mail, telephone and other means of communication, or send e-newsletters to you. You may choose not to receive promotional materials, by simply telling us – Click Here and we will cease to do so, without charge.
INFORMATION WE SHARE WITH OTHERS
Arctica: We share the information we collect with affiliated companies and licensees within Arctica.
Service Providers: We provide information to other companies, including those within Arctica, to help us bring you the products and services we offer.
Third-Party Offers: We provide information to responsible outside companies we carefully select so they can let you know about their products or services we think might be of interest to you.
Others: On rare occasions, we may be required to disclose customer information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. Also, if the ownership of all or a part of a business within Arctica was to change, customer information pertinent to that business’s operation would likely be transferred to, or licensed for use by the new owner.
Within Arctica, we protect against unauthorized disclosures by limiting access only to those of our employees who need the information to perform their jobs. We also inform all our employees about their responsibility to protect our customers’ privacy and give them clear guidelines for adhering to our business ethics standards and confidentiality policies.
We cannot control how third parties use information. However, we limit the information we provide to outside companies to only the information we believe is appropriate to enable them to carry out their responsibilities under our contracts or to offer you products and services we think might be of interest to you. We contractually require that the information provided be used only for the specifically authorized purpose and that its confidentiality be maintained.
If you prefer that we not share information about you with any of the companies outside Arctica that we have authorized to send you promotional information about their products or services, please Click Here and we will make every effort to implement any choice you make as soon as possible.
Warning about fraudulent Emails (Phishing)
If you receive emails that look like it is from Arctica and asking you for your personal information, do not respond. We will never ask for your personal information, request your password, user name, credit card information and or any other personal information through email.
As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as traffic data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.
Cookies allow us to understand how you clicked to our site and what pages you click on during your visit to our site. Knowing who you are and how you prefer to shop allows us to improve your shopping experience and speed your checkout process. We do not use the cookie to track your activity on sites other than those operated by Arctica.
Accepting cookies through your web browser is your personal choice. You can still shop and purchase from arctica.hk.com even if you set your browser to disable cookies. However, if you choose not to accept cookies, we may not be able to provide you with as exceptional a shopping experience as the one that is specifically tailored to your needs.
Arctica also may use advertising companies to place our advertising at other sites across the internet. These advertising companies collect anonymous information about your visits to our website or interaction with our email through the use of “web beacons.”. This technology allows them to use information about your visits to this and other websites to help us develop advertisements about goods and offers that may be of interest to you.
We collect non-personal information about how users navigate through our website. We aggregate this statistical information in order to improve our site, and we may share this information with our affiliates or other outside companies. This aggregated information does not include individual names or personal data, so it does not identify you or any other customer.
LINKS TO OTHER SITES
YOUR CONSENT AND RIGHTS
By using our service, making an application or visiting our website, you consent to the collection and use of your information as outlined in this policy.
Under the Privacy Law, you have the right:
– to check whether we hold personal data about you and to access such data;
– to require us to correct inaccurate data; and
– to ascertain our policies and practices in relation to personal data and the kind of personal data held by us.
-to deny consent to us from disclosing any of your personal information to outside parties.
Please contact our office if you want to access or correct data, questions or complaints by emailing us.
We may charge a reasonable fee for processing a data access request.
This policy is written in English. If there is any inconsistency between other language translations, the English version of this policy shall prevail.