100% Satisfaction Guarantee

Your satisfaction is our success, so every item we sell comes with our 100% satisfaction guarantee. If you decide that your new or unused item is not going to work out, you have up to 60 days to return your purchase.  We will refund the full purchase price.  Simple.

Download and fill out this Arctica Product Return Form and send to:
Arctica Co. Ltd. Returns
Unit H, 27/F, Legend Tower
7 Shing Yip Street
Kwun Tong

Exchanges

To exchange your item for something else, it is best to return your item for a full refund and place a new order through our website. That way you get your new item quickly and don’t risk it selling out.  As always, feel free to give us a call or have any questions.

Important Qualifiers

All items must be returned in their original condition, including the manufacturer’s packaging, tags, documentation and any accessories. Buyers are responsible for return shipping and insurance, except in the event of a shipping error. We strongly suggest obtaining a tracking number.

*We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met.